If you have any questions that are not covered below, please click here to contact us.
Passenger Baggage and Personal Property
On each flight you may check in up to 50 lbs. at no charge and one hand carry baggage that may be taken on board the aircraft if it fits underneath your seats or in the overhead baggage compartment. No more than 4 pieces of baggage are allowed.
Restricted Articles
For your protection, hazardous materials like explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, loaded firearms and radioactive materials are forbidden on board the aircraft, in your baggage or on your person.
Reconfirmation
All passengers must reconfirm reservations 24 hours before scheduled departure time. Schedules & Check-In time : Flight schedules are subject to change. Be sure to check the time of flight.
(1) Pick up tickets at least 24 hours before departure date.
(2) At the Guam station, check in 2 hours before scheduled departure time. At CNMI stations, check in 2 hour before scheduled departure time. On Saipan-Tinian routes, check in 30 minutes before scheduled departure time.
Reconfirmation can be done by e-mail, fax, or phone.
Exit Row Seating
The FAA has set standards for people who sit in rows that provide direct access to exits. Customers who do not meet these standards or do not wish to be seated in an exit row will be reseated.
Traveling With Children
Unaccompanied minors and children traveling with adults other than their parents will have additional requirements.
Concerns or Complaints
If there is any complaint or concern regarding discrimination, accommodations, or service with respect to passengers with a disability and we have not resolved the issue to the customer’s satisfaction or provided a requested accommodation please contact any station manager at the phone numbers listed on this web page or the General Manager through this web site.
Secure Flight Required Privacy Notice
The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.
